Using Tech to Engage Library Users Sparks ITHAKA Conference

[From the article: … [Susan Gibbons, Yale University Librarian] pointed out that
that it was important to realize the difference between what a librarian
perceives users’ needs to be, and what their actual needs are. A key is simple
communication—directly asking users what they want, and then finding the best
way to provide it. Those needs often intersect with technology. In a survey,
for example, the library found that many graduate students were asking for
access to online citation management tools, such as EndNote and RefWorks, but once offered,
they largely went unused, Gibbons said. Looking closer and asking students
questions allowed the library to understand that it had introduced the new
tools at the wrong time of the academic year—after the students were embroiled
in their dissertations and unwilling to alter their work methods. The library
reintroduced the tools at the very beginning of the academic year, and they
were then used extensively.]

Using Tech to Engage Library Users Sparks ITHAKA Conference

Library Journal

A focus on using technology to engage
with library users kept participants tuned into the second day of the
nonprofit ITHAKA’s Sustainable Scholarship Conference 2011 in New York on
September 20.



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